Questions people ask us

Yes. The free plan is for free events: up to 50 tickets a month, your own event page, tickets by email with QR codes and the door scanner app. No card needed to start and it does not run out.

There is no monthly fee, ever, and no percentage. Buy a bundle of ticket credits and one credit is spent per paid ticket, from 45p down to 15p a ticket depending on the bundle, on any event on your account. You choose per event whether the buyer pays that on top of the ticket price or you absorb it. Stripe's own card fee (about 1.5% + 20p for UK cards) comes off separately, the same as any card payment. Run out of credit and a sale simply falls back to our usual pay as you go rate (5% + 30p per paid ticket) rather than stop.

Ticket money goes straight into your own Stripe account as people buy, not to us. Stripe pays it out to your bank on a rolling schedule (usually a few days after each sale, and you can change the schedule in Stripe). We never hold your money.

No. Every organiser gets an event page at its own link that you can share on social media, WhatsApp, posters and Google. If you do have a website, you can embed your events or a single event with one line of code.

Every ticket has a QR code, sent by email and shown on the buyer's phone. Your staff open the door app on any phone, point the camera at the code and get a big green tick (or a red cross if it has already been used or was cancelled). It works offline too, and you can search by name if someone has lost their email.

You set the refund policy per event: no refunds, refunds up to N days before, or refunds any time before it starts. Buyers can cancel themselves within your policy and get their money back automatically. You can refund any order in one click from the dashboard, in full or in part, and our fee is returned in proportion. If you cancel an event, every buyer is refunded and emailed for you.

Yes. Early bird, Standard, Child, Table for 4, VIP, whatever you like. Each type has its own price, quantity, sale dates and limits per order, and a ticket can admit more than one person (a table for four is one QR code).

We rate limit checkouts, support Cloudflare Turnstile, cap how many orders one email or phone number can place per day, and unpaid orders release their tickets after 30 minutes so nothing stays held.

From your dashboard once you have signed up, paid through PayPal in one off purchases. It is added to your balance straight away, never expires, and unused credit is refundable any time.

Ticketz is built and run by kalchevo.com, a UK web hosting company.